Payments
- PayPal® - Secure Credit Card Processing
Credit card purchases are securely processed by PayPal®
through our online web store. If you paid by credit card through our webstore then we
already know you paid through PayPal®.
** It is PayPal's policy, not ours, to charge your credit card
when the order is placed.
PayPal® is a separate company, we have no controls
over when PayPal® charges your credit card. In addition, we do not see any of your credit
card information. Due to increased PayPal®
fees and lack of use, we no longer are able to accept and process credit card
information given directly to us.
- Check or Money Order - Must be received within 10 days of placing order or order will be deleted.
Place your order and select "Check or Money Order" as form of payment. Mail your payment
and a copy of your order confirmation email to us so we may process your order. Order is held until check clears bank which may delay shipping.
Make payment to Online Supply Tiger Stripe Products.
Mail Check or Money Order to: Tiger Stripe Products
Attn CMO
9457 South University Blvd #121
Littleton CO 80126-4976 USA
Handling/PayPal® Processing Fee
A nonrefundable $2.50 fee is charged to each order. This fee provides
for PayPal® system processing
charges,
administrative processing, and shipping supplies.
Discounts
2% discount for purchases
of $500 to $1,999.99
4% discount for purchases of $2,000 or more
Discount is automatically processed in your
CART at checkout.
Please
contact us for discount information for
substantially larger organization purchases.
Order Processing Time
A large portion of our time is being spent answering Email and phone questions regarding the status of a particular order. This has significantly slowed order processing.
With hundreds of individual sizes offered in our store, it is impossible to keep every single size of every product in stock all the time.
Depending on the backlog of orders, your order, if in stock, could be processed and shipped sometimes sooner than ten days. If any piece in your order is not in stock, the item(s) will be ordered from our supplier and could add ten to fourteen days to delivery time. If the factory is out of stock, they will have to make more and ship the item to us upon completion. This process could take thirty days, more or less,
directly depending on the supplier/manufacturer.
All of these times are estimates because garment manufacturing is far from a
perfect or exact science. We do not control the manufacturers or the
manufacturing process.
We appreciate your business and would ask for your patience while we assemble your order. You will be receiving some of the finest products available on the market today.
Express Shipping and Your Order
Just because you select "Express Shipping" doesn't
always mean your order will leave our facility the day you order the item. Not all
product sizes are always in stock so you may have to wait until that item is received from
our supplier's warehouse.
Order Status Key
- Received email order
Your order is received and entered into our system
SALES ORDER is prepared
Order sent to processing
- In Processing
Inventory physically checked for your items
If "in stock", order is pulled, packed, and readied for shipping to you
If "out of stock", item(s) is ordered from the factory warehouse
If factory warehouse is "out of stock", wait for the factory to finish a production run
Production run could take 30 days, more or less to complete
When available, factory warehouse ships item(s) to us
Items(s) is packed and readied for shipping to you
- Order Shipped
Shipping documents prepared
Package is given to shipper
Shipping notification emails sent to you with tracking number
*Note: Remember to set your spam filters to allow emails
Backorders
With hundreds of individual sizes offered in our store, it is
impossible to keep every single size of every product in stock all the time. Backorders can, unfortunately, occur when we run out of stock of any particular item(s)
due to an unexpected high demand for that item(s). We
will make every effort to get that Backordered item(s) from
the manufacturer as quickly as possible. A Backorder
situation can also arise when the manufacturer unexpectedly
runs out of a particular item(s). If this occurs, we all
will have to wait until the manufacturer makes more
available. This process can take thirty days, more or less, directly depending
on the supplier/manufacturer.
All of these times are estimates because garment manufacturing is far from a
perfect or exact science. We do not control the manufacturers or the
manufacturing process.
Your Backorder will be help open until the item(s) has been
shipped to you. You always have the option of cancelling and
reordering at a later date. Realize however, cancelling puts
you at the back of the line for this item(s).
If your order includes "in stock" items and "backordered item(s)", it should only be
10 days or less before that item(s)
is back in stock if the factory warehouse has it in stock. Your order will be held and shipped
complete when the backordered items(s) arrive at our warehouse.
Any backordered item may be shipped by USPS (United States Postal Service). It
is usually quicker for us to process a single order and get it on it's way by
using USPS.
Shipping
Shipping rates are set to your order total. That order total tells us how
many items are in the order which tells us the
estimated weight of your order. This estimated weight is
cross referenced against the shipping fee charts of UPS and
USPS to determine the fee charged to your package. While
this is not exact, this is the only way to figure shipping
fees because our current
internet host, unfortunately, is not capable of real time
connections with UPS and USPS for exact shipping fees. The
rates charged are estimates and are not always the rate you
might see listed on a box sent through the USPS. Since we
cannot connect directly with the USPS system, an estimate is
used for your shipping fee. That estimate could sometimes be
higher or lower than what shows on the shipped box
because there is an almost endless combination of weights
and locations which produces an endless list of shipping
fees. Every effort is made to make our estimate as close as
possible but it will always vary to some extent.
A
shipping estimator automatically appears in your CART after
you make your selection and the item is placed in the CART.
Select your state, and or country, and press the update
button to see your shipping fee. By ordering, you accept the
shipping fees incurred.
Orders are packed and shipped as soon as
possible upon verified payment. Shipping carriers used are UPS
(United Parcel Service) or USPS (United States Postal
Service).
Shipping fees include insurance coverage. Once your package
leaves our facility, UPS or USPS is responsible for
delivery. APO/FPO and other overseas Military orders require special handling
and will be shipped by USPS®.
Any backordered item may be shipped by USPS (United States Postal Service). It
is usually quicker for us to process a single order and get it on it's way by
using USPS.
USPS (United States Postal Service) international orders are most often shipped
"Express Mail".
USPS and UPS, as of 08 Jan 07, charge return shipping fees to return any package not accepted by the receiver
or deemed undeliverable by UPS or USPS.
Return shipping fees incurred to return the package to us are charged to the
Buyer.
Any shipment claimed as "lost" will be investigated by the freight carrier. A
replacement package will be shipped only after the claim has closed with the
replacement cost being received. A replacement package would not be shipped if
the original package is found and delivered.
Credit Card Chargebacks
Please contact us via email before initiating a credit card chargeback. We will
be happy to give you a refund for your purchase per our refund guidelines.
If a chargeback is completed, a $20 non-refundable processing fee, plus shipping
fees paid to a shipper to ship the package to and back from the customer
on a refused package, will be assessed to the customer even if it was an
unauthorized use of the card. Part of the processing fee covers the chargeback
fee charged by your bank to PayPal who then passes that fee onto us. The
remainder of the processing fee covers our own administrative time taken to
handle the chargeback.
Credit card payments by any chargeback customer are no longer accepted.
Chargeback customers will be required to pay by certified funds for all fees
generated by a chargeback and all future orders.
The chargeback customer will be invoiced for these fees upon completion of any
chargeback. Unpaid invoices over thirty days will be referred to a collection
agency and all credit bureaus will be notified of this delinquent debt. Pay this
debt promptly and PROTECT YOUR CREDIT RATING.
Returns/Exchanges/Refunds
Before deciding to cancel an order and asking for a refund
for an order that might be taking a while to ship, please email us to see if
something can be done to expedite the shipping of some or all of your order. You
don't know if you don't ask.
REQUESTING A REFUND: Simply ask for a refund and if the items have not yet
shipped or they are returned in unused condition (according to the parameters
listed below), the refund is yours.
With hundreds of
individual sizes offered in our store, it is impossible to keep every single
size of every product in stock all the time. While we attempt to take
special care of each of our valued customers, some customers become quite a
customer service challenge and require more time than we have to give. We reserve the right to cancel any order, and
refund the money, for any customer at any time.
If you should need to return an order for exchange or
credit/refund, please send your package insured. We cannot be help
responsible for any return that is lost in transit so, for
your safety, insure it! Please note; there are no
returns or exchanges on items that have been altered, customized, worn, or
washed.
- Return for exchange or credit/refund within 30 days of invoice date
- Return in original container unless torn and/or otherwise not securable
- Return products in re-sellable/new condition with a copy of invoice enclosed with merchandise
- Enclose a brief letter of explanation
- All returns must be prepaid - No COD’s accepted
- INSURE your package and retain insurance information
Returns Shipping Address: Tiger Stripe Products
Attn RE
9457 South University Blvd #121
Littleton CO 80126-4976
USA
DAMAGED SHIPMENT: If you receive packages damaged in
shipment, you must file a claim directly with
UPS Claim Division or nearest USPS center depending
on who was the carrier. Should there be damage of any
kind, write "DAMAGED CARTON" on all delivery receipts before
signing. Do not discard damaged cartons because you'll need
them for inspection purposes. Damaged merchandise
should not be removed from your location until cleared by
UPS or USPS. Please follow above instructions to avoid being liable
for damaged merchandise.
OTHER FEES: Shipping and handling fees are obviously not refundable because the fees
collected have been paid to UPS, USPS, and PayPal for shipping and processing
fees incurred to process and ship you your package.
Sales Tax
Sales tax is added to purchases shipped within Colorado.
Size Chart
Shirt/Jacket
Trousers
(Scale=inches) Chest Height
Waist Inseam
Small Regular 33-37
67-71 27-31 29.5-32.5
Small Long 33-37
71-75 27-31 32.5-35.5
Medium Regular 37-41
67-71 31-35 29.5-32.5
Medium Long 37-41
71-75 31-35 32.5-35.5
Large Regular
41-45 67-71 35-39 29.5-32.5
Large Long 41-45
71-75 35-39 32.5-35.5
Xlarge Regular
45-49 67-71 39-43 29.5-32.5
Xlarge Long 45-49
71-75 39-43 32.5-35.5
2Xlarge Regular
49-53 67-71 43-47 29.5-32.5
2Xlarge Long 49-53
71-75 43-47 32.5-35.5
Long Length Sizes Special Order
Long length sizes are not normally carried in our stock
however, they can be obtained from our supplier's warehouse.
If the size needed is in stock in their warehouse, it could
add approximately 10 days to your order's delivery time.
If
the supplier's warehouse is out of stock, then your order could be delayed as
much as thirty days or more waiting for the next production
run to be completed. You always have the option of cancelling your and re-ordering at a later time
however, you would lose your priority spot in the order
stack.
With hundreds of individual sizes offered in our store, it is impossible to keep
every product size in stock all of the time.
Special Order and Custom Made Uniforms
A wide variety of already assembled uniforms can be ordered from our supplier on a Special Order basis.
*
Sorry, custom sewing one, two, or even twenty uniforms at a time, like a tailor
shop, is just not possible. Uniforms are assembled in large sewing factories
using mass-production techniques. Mass-producing quality uniforms is a very expensive
undertaking that can cost $100,000, or more, to manufacture just one
colorway. The print factories require a minimum of 10,000 yards of fabric to be
printed to make it worth their time to stop their machines to set up for your
very small minimum 10,000-yard print run.
Other available Special Order already assembled Uniform colors include:
Standard BDU's - Black, Navy, Charcoal, Gray, Brown, OD, Khaki,
3-color Desert, 6-color Desert, Woodland, Generic Tiger
Stripe, City Urban, Sky Camo,
Advantage® Timber,
Advantage® Classic
Special Order requirements for already assembled uniform products are:
- Minimum order is $200 (applies to already assembled uniform products)
- Pre-payment required to place order
- All S/O items are non-returnable (unless mfg defect) since we cannot return these goods to our supplier without penalty
to us
Ask, if you don't see what you're looking for. Many more already assembled
uniform items are available.
Please contact us
if you want to discuss Special Ordering or Custom Making any uniform style or accessory.
For
any custom made order - 500 set minimum if fabric is available or 2500
set minimum if fabric has to be printed.
Our original "ADVISOR" style uniform can be Custom Made ONLY by purchasing a minimum production run of 500 sets with a minimum of 25
pieces per size. You are also required to purchase the entire special order
print run of fabric (min. 10,000 yards) or just have a minimum of 2500 sets
Custom Made.
These minimums also apply to using ANY of our camouflage patterns made into any
uniform style including the ACU (Army Combat Uniform) design.
With hundreds of individual sizes offered in our store, it is impossible to keep
every product size in stock all of the time.
Privacy Policy
Simple, we won't sell, trade, or
give any personal information to anybody, period. Of course, we will aid in
official law enforcement requests that could aid in investigations such as
Credit Card fraud. For your security, the IP number of the
individual placing each order is collected which could be used in
Credit Card fraud investigation.
Misprints
Although we make every effort to ensure the accuracy of information
on this website, we are not liable for errors or omissions.
Changes
Due to the volatile and dynamic nature of the textile industry; prices,
design specifications, discounts, and these terms and conditions are subject to change without notice.
Miscellaneous
Online Supply/Tiger Stripe Products reserves the right to accept or
deny any order. Further more, Online Supply/Tiger Stripe Products reserves the right to cancel any order at any
time.
